Complainant part is expected to be returned for manufacturer review/investigation but has yet to be received.The investigation could not be completed; no conclusion could be drawn, as no product was received.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H10 additional narrative: updated data: b5.Investigation summary: visual inspection: the applicator inner shaft (part# 03.812.003, lot# 4l62198, qty# 1) was returned and received at us cq.Upon visual inspection, it is observed that the spherical end of the applicator inner shaft is broken off and the broken part was not returned.The surface of the device shows normal wear consistent with the device use which would not contribute to the complaint condition.Device failure/defect identified? yes.Dimensional inspection: dimensional inspection of the relevant feature of the received device was not performed at cq due to it being post manufacturing damage.Document/specification review: no design issues or discrepancies were found during this investigation.Complaint confirmed? yes.Investigation conclusion: the complaint is being confirmed for the applicator inner shaft (part# 03.812.003, lot# 4l62198, qty# 1).A definitive root cause could not be identified for the reported issue with the available information.There was no indication that a design or manufacturing issue contributed to the complaint.No design issues were observed during the document/specification review.Based upon these results, no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device history lot.Part number: 03.812.003.Lot number: 4l62198.Manufacturing site: haegendorf.Release to warehouse date: 13 november 2019.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances related to the malfunction were identified.Planned non-product non-conformance was opened to manage all work orders (wo) and purchase orders (po) which were in wip during the cutover phase from old erp to new erp.This nc is affecting dhr reconciliation only and, for this reason, products are not impacted.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Corrected data: d9, h3, h6.
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