31-aug-2021: product return was received and investigated.Investigation results confirmed that the melted area on housing of the handle has been caused by a short circuit overheating the pcb/motor transistor.Our assessment is that while it is not probable that such a malfunction would lead to a serious injury, we cannot foreclose that possibility.Therefore, out of an abundance of caution, we are reporting to the fda.
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Electric toothbrush started burning.It started smoking and smelled burnt, then there were flames [device catching fire].Melted area on housing of the handle caused by a short circuit overheating the pcb/motor transistor [manufacturing issue].Case description: consumer via e-mail stated that the oral-b power rechargeable toothbrush handle started burning.It started smoking and smelled burnt, then there were flames.No injury was reported.
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