Model Number MODEL 100 |
Device Problem
Failure to Power Up (1476)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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The autopulse platform in complaint was not returned to zoll for investigation.A supplemental report will be filed if and when the product is returned and investigation has been completed.
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Event Description
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The customer reported that the autopulse li-ion battery s/n (b)(4) failed to power up the autopulse platform (s/n unknown) before their training session in (b)(6) 2021.The customer could not recall what led lights were illuminated on the battery before inserting it into the autopulse platform.However, the customer believed that the battery must have been successfully charged as the status led indicator on the charger showed a yellow led light during charging the battery, and a green led light was displayed after the charging was completed.The customer mentioned that they currently have no known-good li-ion batteries to test the autopulse platform to ensure whether the autopulse can power on and operate as intended.The customer provided no further information.No patient involvement.As per the customer, the battery was last successfully charged in (b)(6) 2021.Please see the following related mfr report: mfr # 3010617000-2021-00928 for the autopulse li-ion battery s/n (b)(4).
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Event Description
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The customer reported that the autopulse li-ion battery (s/n (b)(6)) failed to power up the autopulse platform (s/n (b)(6)) before their training session in (b)(6) 2021.The customer could not recall what led lights were illuminated on the battery before inserting it into the autopulse platform.However, the customer believed that the battery must have been successfully charged as the status led indicator on the charger showed a yellow led light during charging the battery, and a green led light was displayed after the charging was completed.The customer mentioned that they currently have no known-good li-ion batteries to test the autopulse platform to ensure whether the autopulse can power on and operate as intended.The customer provided no further information.No patient involvement.As per the customer, the battery was last successfully charged in (b)(6) 2021.Please see the following related mfr report: mfr # 3010617000-2021-00928 for the autopulse li-ion battery (s/n (b)(6)).
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Manufacturer Narrative
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The customer received new replacement autopulse li-ion batteries from zoll.The batteries were successfully charged and placed into service.The customer tested the autopulse platform (s/n (b)(6)) with the replacement batteries, and the autopulse platform performed as intended without issues, confirming the reported complaint was entirely caused by the failed battery.
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Search Alerts/Recalls
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