H3, h6: a bhr cup introducer was received for inspection (part number 900001, batch s0703002).It was reported that during set up or inspection for a thr, the spring inside of the handle of the device was broken and the item was not working properly.A back-up device was available.No surgical delay or patient complications were reported.The device is used in treatment.A review of the complaint history for the bhr cup introducer was performed using batch numbers in search of similar recurring reports for the device.Other similar complaints have been identified for the bhr cup introducer.This will be continue to be monitored.A review of the historical complaint data for the device was performed using related reported failures and the part number for the prior 12 months from the complaint aware date.One other similar complaint was identified, this will continue to be monitored.Due to the age of the instrument, the production records for this device were unavailable.The released instrument involved would have met manufacturing specifications at the time of production.A risk management review was performed.No additional risks were identified as result of the reported event.A visual inspection was performed.During the inspection marks and scratches were observed throughout the length of the device.Laser markings were seen to be slightly faded but legible.Both cap screws on the head of the instrument appear to be missing.A functional evaluation was performed on the device, it was found that one of the arms of the device was non functional and immobile when screwing the device head.This renders the product non-functional for it's intended use.This confirms the reported complaint.Based on the available information, returned instrument findings and the age of the instrument, a probable cause may be due to an end of life problem.If additional information becomes available in the future, this case will be reopened.Based on this investigation, the need for corrective or preventative action is not indicated.The instrument cannot be repaired and will be retained at aurora.
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