The investigation determined that a higher than expected vitros ammonia (amon) result was obtained from a patient sample and that lower than expected results were obtained from a quality control fluid using vitros chemistry products amon slides on a vitros 350 chemistry system.The assignable cause of the unexpected, imprecise vitros amon results could not be determined, however, an instrument issue related to incubator contamination in combination with a mechanical issue cannot be ruled out.Prior to service actions performed by an ortho field engineer, the customer observed imprecision using two different vitros amon reagent lots, however a within-run vitros amon precision test performed by the customer produced acceptable results.The customer continued to observe imprecision on their l2 quality control fluid across two lots of vitros amon, indicating the vitros 350 chemistry system was not performing as intended in combination with vitros amon.The ortho field engineer performed service actions on the vitros 350 chemistry system which included cleaning the microslide incubator to remove incubator contamination, replacing the evaporation caps, cleaning the sample metering proboscis, and performing microslide incubator adjustments.The ortho field engineer indicated that the vitros 350 chemistry system was performing as expected following the service actions, and the customer reported no additional issues with their vitros amon.However, no post service qc data or precision was provided, therefore it can't be confirmed that the service actions by the ortho fe returned the vitros 350 system to acceptable performance.Continual tracking and trending does not indicate a systemic issue with vitros amon lot 1018-0255-7830.(b)(4).
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