Model Number 3765 |
Device Problems
Break (1069); Device Slipped (1584); Separation Problem (4043)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Product return was requested but not received so far.Full evaluation will occur upon receipt of returned product.
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Event Description
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Female consumer via e-mail stated that a piece broke off of the metal pin to which she attached the brush head to her oral-b genius 10000n electric toothbrush.The brush heads could still be attached, but they did not stay attached securely and kept slipping off during brushing.No injury was reported.
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Manufacturer Narrative
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31-jan-2022 product investigation results: product return was received and investigated.Product investigation results showed that the complaint is caused by a breakage of the tip of the driving shaft due to improper consumer handling, storing and cleaning of the product.
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Event Description
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Female consumer via e-mail stated that a piece broke off of the metal pin to which she attached the brush head to her oral-b genius 10000n electric toothbrush.The brush heads could still be attached, but they did not stay attached securely and kept slipping off during brushing.No injury was reported.03-nov-2021 case update: product lot: bc908071535.No injury was reported.
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Search Alerts/Recalls
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