Reporter is a synthes employee.Part # 319.006, synthes lot # h873103, supplier lot # h873103, release to warehouse date: april 27, 2020, supplier: avalign technologies-nemcomed.No ncrs were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Visual inspection: the depth gauge for 2.0mm and 2.4mm screws (p/n:319.006, lot #: h873103) was returned and received at us customer quality (cq).Upon visual inspection, it was observed that the device was missing the protection sleeve, which confirms the complaint condition.The needle component was observed to be slightly bent.No other issues were identified.Dimensional inspection: a dimensional inspection was not performed due to the definitive finding of a missing component.Document/specification review: the following drawings were reviewed during the investigation: current and manufactured revisions depth gauge for 2.0mm to 2.4mm screws no design issues or discrepancies were noticed.Complaint confirmed? yes.Investigation conclusion: the complaint condition was confirmed for the received device due to the definitive finding of a missing components.However, the components are able to be disassembled and were likely misplaced during the device's handling.No design issues were observed during the document/specification review.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on an unknown date, during a routine incoming inspection of a loaner set at the field service location, it was observed that the depth gauge was missing a component.There was no known patient or hospital involvement.This report involves one (1) depth gauge for 2.0mm and 2.4mm screws.This is report 1 of 1 for (b)(4).
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