Arjo received from customer¿s legal counsel medwatch report registered under 365663-2021-0001 which informs about an event where the sara 3000 device was involved.It was reported that during patient transfer when the patient was raised the lift malfunctioned leading to patient fall.As a consequence of the fall the patient hit his head on a dresser and sustained fracture to the patient's 6th vertebra.It was reported that the patient passed away in the hospital.The customer did not provide information what kind of malfunction occurred.Despite attempts to contact the customer and request for additional information, arjo did not receive this information, nor was the lift available for arjo inspection.The ifu for sara 3000 (kkx81919.Ee) contains information: ¿caution: if in doubt about correct operation of the sara 3000, do not use it and contact the arjo service department.¿ to sum up, the sara 3000 floor lift was used with a patient at the time of the event and therefore it is considered as playing a role in the reported event.However, the cause of the patient¿s fall has not been established, since the device could not be evaluated by arjo representative.The customer allegation could not be verified.Due to limited information gathered, it is unknown whether the device met its manufacturer specifications.The complaint was decided to be reportable to the competent authorities due to the allegation that patient fell out from the device during the transfer and passed away.
|