The reported issue of melting could not be replicated.Attempted worst case scenarios with alternate chargers and high voltage could not cause the same component damage.The investigation was concluded as no fault found, as investigation found the device did not have defect in regards to design or assembly.User error was unable to be confirmed, as the charger cable could not be obtained from the end user.The device is non-functional.Therefore, unable to retrieve software version and operating time.The investigation found the usb connector was damaged.There is evidence of exposure to excessive temperature at the usb connector.No indication of excessive temperature inside the unit beyond the usb connector.In addition, the investigation found the unit board was damaged by liquid ingress and will not power on.This attributed to pcb failure due to liquid damage.Attached to the report is a picture that shows the presence of liquid on the board.The investigation also found a damaged component - inductor l12 ferrite body cracked.Furthermore, the investigation found a cracked solder joint for rf sma connector.Pa device impedance verified to be normal.The charging cables were not available for analysis.
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