This blender was built in 2008 and sold through our distributor / service agent in (b)(4); it has never been returned to the manufacturer for factory maintenance, in 13 years.Our agent in (b)(4) examined the blender after the event and it was concluded that some form of field service had been attempted beforehand, and the blender had been re-assembled incorrectly, and then placed back into service without a proper performance check.The top seat (which surrounds the control shaft) was found 5 full turns out of position, which is impossible if the control knob and underlying seat retention nut had not been removed.Also, as per the ifu, the user should have been using an oxygen monitor with this blender, but they apparently did not do so.
|