Plant investigation: the actual device was returned to the manufacturer for physical evaluation.An external visual inspection of the returned device showed no signs of physical damage.The verify accuracy test failed.A crit-line monitor iv failed to recognize that the clic device was attached, and the device¿s red light was not lit.The usb cable continuity test passed.An internal inspection of the clic device revealed corrosion and thermal damage on the power supply board.Corrosion was on the board, jumper j108, ferrite rz100, and fuse f100.The board and fuse f100 both exhibited thermal damage.A review of the device manufacturing records was conducted by the manufacturer.There were no deviations or non-conformances during the manufacturing process.In addition, a device history record (dhr) review was performed and verified that the results of the in-progress and final quality control (qc) testing met all requirements.Upon completion of the evaluation, the reported issue was confirmed, and the cause was determined to be physical damage on components of the power supply board.The device was returned to returned goods following the evaluation.
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A user facility biomedical technician (biomed) reported to customer service (cs) that a clic device would not verify.The biomed confirmed the defective device was previously installed and provided treatment data; this was not an out-of-box failure.A replacement device was issued to the facility.It was confirmed that the replacement device was received, and the defective device was returned to the manufacturer for evaluation.Upon physical evaluation of the returned device by the manufacturer, evidence of thermal damage was identified on the power supply board.
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