This mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).A product sample was received for evaluation.Visual and functional testing were performed.Device was received in with the display label punctured and directly behind it, the display contains crystal leakage.The external enclosure is dirty.The technician performed visual inspection.The root cause of the reported issue was found to be damage display by customer.The technician replaced printed circuit board (pcb) assembly and display label.
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