Based on the available information it is not possible to determine the root cause of the investigated scenario.There is no indication of any malfunction reported by the customer.No additional information were made available due to strict confidentiality of the information, as per the feedback provided by the customer.The customer requested from arjo to perform a reminding training session concerning use of therakair visio for all customer's staff.After the event an arjo representative performed a retraining session to the staff as per the customer¿s request.The instructions for use for therakair visio 340750-ah rev.F includes the following information addressing the potential risks of falling from the device: - "use or non-use of restraints, including side rails, can be critical to patient safety.Serious or fatal injury can result from the (.) non-use (potential patient falls) of side rails or other restraints." - "the therakair visio mrs is a mattress replacement system and should never be fitted before first removing the existing mattress from the bed.Fitting the therakair visio mattress on top of an existing mattress will raise the patient above the side rails of the bed, placing them at risk of falling out of the bed (.)." - "caregivers should assess risks and benefits of side rail/restraint use (including (.) patient falls from bed) in conjunction with individual patient needs, and should discuss use or non-use with patient and/or family.Consider not only the clinical and other needs of the patient but also the risks of fatal or serious injury from falling out of bed." - "when selecting a standard mattress, ensure the distance between top of side rails (if used) and top of mattress (without compression) is at least 8,66 in (220 mm) to help prevent inadvertent bed exit or falls.Consider individual patient size, position (relative to the top of the side rail) and patient condition in assessing fall risk." - "to minimize the risks of falls or injury the patient surface should always be in the lowest practical position when the patient is unattended." arjo device was used for a patient treatment when the event occurred and from that perspective it played a role in the event.There is no indication of any malfunction of the device.This complaint is deemed reportable due to the allegation of patient's fall from the device.H3 other text : device was not available for evaluation.
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