Complaint conclusion: as reported, a 5f vertebral 135-degree 100cm tempo catheter was unusable because it was cracked.There was no reported patient injury.The intended procedure was a coronary angioplasty.The damage was noticed during prep.The product was stored and handled according to the instructions for use (ifu).There was no damage to the device noticed prior to opening the package and no difficulties were encountered while removing the device from its sterile packaging.The procedure was completed with another device.The product was not returned for analysis as it was discarded.A product history record (phr) review of lot 17987184 revealed no anomalies or non-conformances during the manufacturing and inspection processes that can be associated with the reported event.Without the return of the device or images for analysis, the reported customer event ¿catheter (body/shaft)- cracked¿ could not be confirmed.Shipping/handling factors may have contributed to the reported event.Users are trained to inspect for signs of damage prior to and during use.Any product with damage is not to be used.Information for safety is provided in the products labeling with the intent to make the user aware of the risks.According to the instructions for use (ifu), although not intended as a mitigation of risk, ¿store in a cool, dark, dry place.Do not use open or damaged packages.Exposure to temperatures above 54°c (130°f) may damage the catheter.To prevent damage to the catheter tip during removal from the package, grasp the hub and gently withdraw the catheter.¿ based on the information available and the phr review, there is no indication that the event is related to the device design or manufacturing process.Therefore, no preventative or corrective actions will be taken at this time.
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