As part of the investigation, olympus followed up with the user facility to obtain additional information regarding the reported event but with no results.A review of the device history records could not be conducted for the concerned device as the lot number is unknown.However, the manufacturing and quality control review was performed for the last 24 months of production and there are no non-conformities or deviations regarding the described issue.The investigation was completed by the legal manufacturer.No device was returned to the legal manufacturer; therefore, the exact cause of the reported issue could not be conclusively determined.Based on the investigation, the insulation tip's damage was caused by mechanical thermal influence.Unfortunately, it cannot be determined with certainty, whether there was a previous damage on the device or any damage on the ceramic insulating insert was caused during last reprocessing or during last usage as stated on the ifu (instructions for use manual) and as a preventative measure, the ifu carries a warning that the ceramic tip can break due to mechanical loading or thermally induced straining.Thus, it is the responsibility of the user to inspect the instrument prior to every procedure.Additionally, properly reprocess the product before first and each subsequent use following the instructions in this manual and in the system guide endoscopy.Improper and/or incomplete reprocessing can cause infection of the patient and/or medical personnel.Impact, fall, shock or similar stress can damage the ceramic insulation at the sheath¿s distal end.Damaged instruments can cause injuries to the patient and/or user.Do not use the instrument if damaged.If the product is damaged or does not function properly, contact an olympus representative or an authorized service center olympus will continue to monitor complaints for this device.
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