Internal complaint reference (b)(4).The reported device, used treatment, was received for evaluation.There was a relationship found between the returned device and the reported incident.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specification upon release for distribution.A complaint history review concluded this was a repeat issue.A visual inspection was performed on the product and observed a discolored cable, missing soak cap, and frayed lanyard.A functional evaluation was not able to confirm alarming noise but it revealed a stuck oscillate button that caused the mdu to run continuously.The complaint was confirmed, and the root cause has been associated with a mechanical component failure.Factors that could have contributed to the event include a buildup of corrosion/debris around the spring from cleaning chemical fluid ingression over time.
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