The investigation performed by the manufacturer revealed that the damage was caused by the inner wire deterioration due to stress applied during up and down movements of the bed.The instructions for use for the enterprise 5000x (746-577-en rev.16) include the following warnings: "disconnect the bed from the electricity supply before starting any cleaning and maintenance activity." "do not allow the mains plug or power supply cord to get wet." as per the preventive maintenance section of the instructions for use for indigo (416260-en rev.C), the indigo cables should be examined for cuts, abrasions, kinks or other deterioration.When any malfunction is noticed, the device should be immediately withdrawn from use until the service is performed and arjo employee should be notified.Arjo device failed to meet its performance specification since the power supply cable was damaged.There is no indication that device was used for a patient treatment when the failure occurred.The complaint was decided to be reportable due to the power supply cable malfunction (internal wires breakage and scorched marks visible).
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