A steris service technician arrived onsite to inspect the rack and no issues were noted.The rack was found to be operating according to specification; no repairs were required.While onsite, the technician was informed by user facility personnel that the employee had picked up the loaded rack by the metal edges of the rack instead of using the silicone protected handles and a transfer cart.The employee later realized he obtained an injury to his finger.The amsco 7053l washer/disinector operator manual states, "use a transfer cart to bring fully loaded basket or accessory rack next to washer/disinfector load door".Although the rack was to specification and no repairs were required, the technician buffed the edges on the rack per the customers request.The technician counseled user facility personnel on the proper use and operation of the 3 level manifold rack, specifically using a transfer cart when moving a loaded rack.No additional issues have been reported.
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