The complaint is confirmed.(1) unpackaged ar-9811 was received for investigation.Upon visual inspection, it was noted that the device has signs of usage, with damage and scratch marks on the electrode.Functional testing revealed a probe memory failure warning, and an error of corrupted memory (crc, exit error code 3).Due to the signs of damage and the complaint allegation of touching a metal wire, the probable cause of the failure can be attributed to misuse, resulting in an impact with a metallic object, and subsequently shorting the device.Per dfu: "do not contact metal objects while the rf probe is activated, as this may cause damage to the rf probe.".
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