It was found that the phenomenon occurred due to lack of attention by personnel when repositioning patient, thus caused by user error.To ensure safety, precautions to be observed are provided in the operation manual.Excerpt from the operation manual ((b)(4)) states: "be sure to use the couch accessories correctly.Otherwise, personal injury or damage to the system may result." additionally, to prevent the recurrence of such accidents or preparation of protective equipment, the hospital will be purchasing cushion(s) for the headrest.
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