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Model Number 8884715122 |
Device Problem
Fluid/Blood Leak (1250)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/03/2021 |
Event Type
malfunction
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Manufacturer Narrative
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The incident sample has been requested but to date has not been received for evaluation. if the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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Event Description
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The customer reported that the diet was leaking into the feeding tube's cap when administering the diet.There was no patient injury.
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Manufacturer Narrative
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The device history record was reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the issue reported.The device history record review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process.The device was manufactured on april 05, 2020.There were no physical samples or digital images received for evaluation.Because a sample was not returned, we were unable to perform a follow up investigation to include functional and visual evaluations to confirm the reported issue and determine the root cause.If samples are received at a later date, the complaint will be reopened, and the investigation will be updated accordingly.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.We will continue to monitor the process, customer complaints, and feedback for any adverse trends that require immediate attention.This complaint will be used for tracking and trending purposes.
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Manufacturer Narrative
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One sample with lot number 2008500364 was received at the manufacturing site for evaluation.The affected component is supplied by an external supplier, therefore, a complaint notification was sent to the supplier to initiate the investigation.The supplier received and tested the sample, and the reported issue was confirmed.The part was thoroughly cleaned and retested and no longer leaked.The cap was opened, closed, and retested several times with no leaks observed.A foreign contaminant in the seal area was causing the leak.The root cause of the contaminant could not be determined.The supplier will ensure thorough cleaning of the area before manufacturing begins to eliminate the risk of foreign contaminants being introduced into parts.This complaint will be used for tracking and trending purposes.
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Search Alerts/Recalls
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