The certas plus valve was not returned for evaluation; therefore, an evaluation of the device could not be performed.The cause(s) of the difficulty reported by the customer could not be determined; however, the possible root cause for ¿leakage when inserting valve.¿ issue reported by the customer could be due to a sharp or pointed object coming into contact with the silicone housing or wrong handling, as noted in the ifu, silicone has a low tear/cut resistance.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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