A user facility reported to olympus that the e vis exera ii ultrasound gastrovideoscope is unable to display image.The customer attempted different cables and processor without success.The event occurred during preparation for use, prior to an unknown diagnostic procedure.During a standard service inspection of the customer returned device, forceps cover glue peeling was noted.This report is to capture the reportable malfunction found at inspection.There was no patient involvement, no harm or user injury reported due to the event.
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The device was returned for investigation.Upon evaluation of the device, forceps cover glue peeling, bending section cover chip, bx tear marks and leaking were noted.In addition, fluid invasion and corrosion were observed.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time, however, if additional information becomes available, this report will be supplemented accordingly.
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