The reported complaint that the autopulse platform (serial #(b)(4)) will not power on was confirmed during functional testing and visual inspection.The root cause of the reported complaint was due to a broken battery compartment along with a kinked battery cable wires and a missing battery lock, likely not allowing good contact when a autopulse li-ion battery was inserted.The physical damage appeared to be the characteristics of harsh impact due to user mishandling.Further visual inspection of the returned autopulse platform revealed a cracked top cover, front and bottom enclosures, and a burnt/damaged lcd screen, unrelated to the reported complaint.The observed physical damages appeared to be the characteristics of harsh impact due to user mishandling.All the damaged parts and covers were replaced to address the issues.During archive data review, record shows last power up of the device was on 04/20/2020.During functional testing, the autopulse platform failed to power up, thus confirming the reported complaint.The root cause of the reported complaint was due to a broken battery compartment along with a kinked battery cable wires and a missing battery lock, likely not allowing good contact when a autopulse li-ion battery was inserted.The physical damage appeared to be the characteristics of harsh impact due to user mishandling.The battery compartment, battery cable wires and battery lock needs to be replaced to remedy the reported power issue.Zoll is awaiting customer's approval for service repair.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for autopulse platform with serial number (b)(4).
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