The customer's calibration and qc results, sample pre-analytic details, and system alarm trace were requested but not provided.From the provided information, a general reagent issue could be excluded.The observed differences in ft4 values generated with the roche assay and siemens centaur assay are most likely caused by differences in the overall setups of the assays, the antibodies used, differences in reference materials, and the differences in the standardization methodology used.The investigation did not identify a product problem.The cause of the event could not be determined.
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