The assessment of the investigation and test results was completed.The device was found to be in a good condition.An endurance test was performed with the unit, in which no error and no pressure drop (collapse of the cavity) occurred.The unit worked properly and no failure could be detected.The failure description from the customer ("there was a sudden loss of pressure") could not be reproduced.The log-file of the concerned endoflator 50 was also checked.There is no error recorded in the log-file that could lead to a described failure of "a sudden loss of pressure".It was initially assumed that the date of the incident was the date it was reported by the customer, which was (b)(6) 2021.However, the log file of the concerned unit shows that it was not used on this date.Several requests were made to the customer, in order to obtain information about the correct date of the incident and further relevant information for the investigation.However, no information regarding the date nor any other further information was provided.In past events with similar failure descriptions the root cause could be attributed to different user errors, based on the information found in the log-file.But since in this case the log file did not show an error that could explain the described event, and there was no problem found during investigation and testing of the unit, and also the available information is very limited, it is not possible to determine the potential root cause for this incident.
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