Updated fields: d4, d9, g3, g6, h2, h3, h6, h10, h11 corrected fields: b1, h1, h6 (clinical code) the reported carb-bite cooley-baum wire twist (121265) has not been returned for evaluation after three (3) good faith attempt efforts (gfes) were made.Lot number information has not been provided; therefore, evaluation of the device history review (dhr) could not be performed.As a result, a definitive root cause could not be determined.It was concluded that the issue of a broken tip may be the result of rough handling or environmental damage.No further investigation is required based on the acceptability of risk and no adverse trends have been identified.This will be monitored and trended going forward.At present, we consider this complaint to be closed.If the product is returned at a later date, a follow-up report will be submitted.
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The carb-bite cooley-baum wire twister (121265) was later received for evaluation: the device history record (dhr) was reviewed, and no anomalies related to the reported failure were observed.Failure analysis: visual evaluation noted that the wire twister was in used condition with a portion of the tip's grip broken off.Root cause analysis: the complaint reported by the customer was confirmed.The returned wire twister was received with a portion of the wire grip broken off due to rough handling/environmental damage.No manufacturing, workmanship or material deficiency has been identified.No further investigation required based on the acceptability of risk and no adverse trends identified.This will be monitored and trended going forward.
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