At this time product has not yet been returned and a valid serial number has not been provided.An extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.Clinical and stability were reviewed and confirmed that libre sensors continue to be safe, effective, and perform as intended in the field.Stability data for libre sensors was reviewed and showed no anomalies or non-conformance's that could have lead to the complaint.A tripped trend review was conducted for the reported complaint and fs libre sensors, no trends were identified that would indicate any product related issues.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The exact date the incident occurred is unknown.The date entered is the date abbott diabetes care became aware of the event.The device mfg date is unknown.The date entered is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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A low reading issue was reported with the freestyle libre 2 sensor.A customer reported receiving an unspecified low sensor reading when compared to the built-in meter.The customer further reported receiving a third-party medical treatment; however, details of the treatment were not reported as customer declined to continue troubleshooting.During troubleshooting customer indicated sensor wear on stomach and buttock, which is off-label placement.There was no report of death or permanent injury associated with this event.
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