Samples were not received for the investigation.A device history record review could not be performed because a lot number was not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.Since no samples or photos were received for evaluation, the reported condition could not be confirmed, and a root cause could not be determined.However a corrective and preventive action has been initiated to address the reported issue.
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