The manufacturer previously reported that a user experienced a thermal event with his dreamstation bipap pro device.The user stated the device caught fire while unplugged and the power cord melted to the top of the device.There was no patient harm or injury reported.The device was returned to the manufacturer's product investigation laboratory and the customers complaint was confirmed.There was evidence of extensive thermal damage to the exterior of the device causing a void, with an ac power cord partially melted to the enclosure.The ac power cord returned with the device was not a philips approved cord.The manufacturer concludes the thermal damage occurred as a result of an unknown external source and user misuse and was not due to a malfunction of the device.Based on the information available, the manufacturer concludes no further action is necessary.
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