The customer's reported complaint of the autopulse platform sn (b)(4) shut off was confirmed in the archive review but not during the initial functional testing.The autopulse platform worked as intended.Upon visual inspection, unrelated to the reported complaint, a cracked front enclosure at the front area and the bottom enclosure has multiple cracks in the screw well area were observed, likely due to user mishandling such as a drop.The damaged front and bottom enclosures needs to be replaced to address these physical damages.The autopulse platform passed the initial functional test without any fault or error.A review of the archive data showed under voltage <18v (shutting off unexpectedly) four times during active operation, thus confirming the reported complaint.Nevertheless, the power distribution board (pdb) needs to be replaced as a preventive precautionary measure.Zoll is awaiting customer approval for service repair.Historical complaints were reviewed for service information related to the reported complaint, and there was one similar complaint reported for autopulse platform with serial (b)(4).(b)(6) was reported on (b)(6) 2020, and the pdb was replaced as precautionary measure.
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