No troubleshooting or investigation was possible for this complaint since user did not want to provide any information of the event like glucose values, date and time.The issue with sensor inaccuracies is being addressed under complaint (b)(4) where an rma was issued to replace the sensor.Sensor investigation and the results will be documented under complaint (b)(4).As part of resolution of complaint (b)(4) for issue with sensor inaccuracies, a rma was authorized to offer the user, a sensor replacement.No further information could be gathered about the hyperglycemia event due to user's refusal to provide details.D2 product code updated to qhj.H3.Device evaluated by manufacturer? no,other.H6.Investigation findings updated to 3221.H6.Investigation conclusions updated to 67.
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