Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Event description: as reported, the tip of a ncircle tipless stone extractor broke off when there was a stone in the grasper when attempting to remove the grasper from the patient.The procedure was completed with a new device.No adverse effects to the patient have been reported.Investigation ¿ evaluation a visual inspection and functional testing of the returned device was conducted.A document based investigation was also performed including a review of complaint history, device history record (dhr), manufacturing instructions, the instructions for use (ifu), and quality control data.One ncircle tipless stone extractor was returned for investigation.Inspection of the returned device noted: the device was returned without packaging, only the label was supplied.The mlla [male luer lock adapter] was loose.The collet knob was tight and secure.The support sheath was bent.One wire was pulled from the basket cannula.One of the basket wires was broken.A functional test determined the handle did actuate basket formation.A review of the device history record found no non-conformances related to the reported failure mode.A review of complaint history records shows no other related complaints associated with the complaint device lot.Because there were no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in the field.A review of relevant manufacturing and quality control documents was conducted.All extractors are verified to assure the basket opens and closes properly and that the basket is intact.Cook has concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: precaution: the device is conductive.Avoid contact with any electrified instrument.Precaution: enclose the device in the sheath before removing from the tray/holder.Precaution: do not use excessive force to manipulate this device.Damage to the device may occur.The returned device was found to have severe basket damage: one of the 4 basket wires was pulled free from the basket cannula (the cannula that secures the proximal end of the basket wires in place) and one of the other basket wires was broken.The broken ends of the basket wire had a melted appearance, indicating the wire was exposed to a laser or other electrified equipment that heated the wire to the point it broke.Based on the condition of the returned device, it is most likely the basket wires was pulled out of the basket cannula due to force applied to the device and that the basket was exposed to an electrified device.The ifu contains precautions not to use excessive force and to avoid contact with any electrified instruments.The cause of the complaint was determined to be a user issue.Per the quality engineering risk assessment, no further action is required.The appropriate personnel have been notified, and we will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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