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Model Number 37612 |
Device Problems
Delayed Charge Time (2586); Charging Problem (2892); Communication or Transmission Problem (2896); Adverse Event Without Identified Device or Use Problem (2993)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/01/2021 |
Event Type
malfunction
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Manufacturer Narrative
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If information is provided in the future, a supplemental report will be issued.
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Event Description
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It was reported that patient experiencing poor recharging since implant (sometimes between (b)(6) was ins replacement but not in drs yet).The patient reports spending a few hours and will lock onto ins for a second or two and then search for ins.Caller does not have a legacy recharger to check coupling status (max 2 coupling bars).Troubleshooting attempted to find the "sweet" spot and also reset the recharger.Patient does not use app on handset, but when finding what seemed to be the best charge location and going into app, caller indicated getting "good" coupling.The sweet spot did seem to maintain recharging for the remainder of call.Patient services discussed possible depth, tilt or flip if unable to get excellent coupling.Caller is a new manufacturer representative (rep) and became aware of issue today, but unknown when mdt became aware of recharging issue.No symptoms were reported.
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Event Description
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Additional information was received from the manufacturer representative (rep).The rep states the issue was resolved on (b)(6) 2022 using the same patient recharger.The issue was a placement technique issue.The patient and home healthcare worker were using the opposite end of the recharger over the generator.After correcting the technique and re-educating both patient and caregiver, there are no recharging issues.***mdr decision updated to not reportable.No additional supplemental reports are required unless additional information received indicates reportable event.***.
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Manufacturer Narrative
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H6 codes have been updated to reflect new information.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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