The customer submitted data to aid this investigation.The investigation included a review of product historical data and product labeling.A review was performed for any trends and all customer complaints received for this issue.The review of this data did not identify any trends or abnormal complaint activity.Labeling was found to be adequate for the complaint issue.Review of the attached data found that the cd emerald flagged multiple parameters for all of the patients as being outside of the patient limits (shown with either an l or h), indicating that verification of results may be required per the laboratory¿s protocol.In particular, the hemoglobin (hgb) results for patients 1 and 2 were flagged with an h and patient 3 was flagged with an l.Multiple interpretive messages were generated by the cd emerald.The platelet and mpv results for patient 3 were flagged with an asterisk for count invalidation.Based on the information provided, the issue was resolved by field service replacing the counting chambers w/o aperture.Based on the complaint investigation, a deficiency was not identified.
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