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Model Number 744000 |
Device Problem
Defective Component (2292)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/03/2022 |
Event Type
malfunction
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Event Description
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As reported, the unit just turns on and gets red light.It does not work at all.The issue found at receipt inspection.There is no patient involvement associated on this reported event.No user injury reported.Device evaluation found the core of the transformer on pkrf board was broken.This report is being submitted for faulty pkrf board unit.
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Manufacturer Narrative
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The device inspection found the customer reported issue of ¿the unit just turns on and gets a red light.It doesn't work at all" was confirmed.The issue was due to the connector con5 of psu (power supply unit) board was disconnected.This connector is very hard to disconnect by itself.Once the connector con5 reconnected, using the test reference pkrf board, the unit power up and passed the functional tests and 2 hours burn-in test.The current software is v3.03.Furthermore, during inspection, the core of the transformer on pkrf board and one (1) stand of pkrf board were found broken.Big dent was observed on the device.Review of fault log showed no errors.Investigation is ongoing.This report will be supplemented accordingly following investigation.
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Manufacturer Narrative
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been less than 1 year since the subject device was manufactured.Based on the results of the investigation, the unit would not power on normally as there was a connector loose on the circuit (psu) board, the core transformer of the circuit (pkrf) board was broken, 1 strand of the pkrf was broken as well.This damage was the likely cause of the issue.A definitive root cause cannot be identified.Olympus will continue to monitor the field performance of this device.
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Search Alerts/Recalls
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