At this time product has not yet been returned and a valid serial number has not been provided.An extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.Clinical data was reviewed and confirmed that libre sensors continue to be safe, effective, and perform as intended in the field.Stability data for libre sensors was reviewed and showed no anomalies or non-conformances that could have lead to the complaint.A tripped trend review was conducted for the reported complaint and fs libre sensors, no trends were identified that would indicate any product related issues.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The device mfg date is unknown.The date entered is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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A high readings issue was reported with use of the adc freestyle libre 2 sensor.Customer received an unspecified high sensor scan result and experienced "discomfort, fall due to loss of consciousness, heat flashes with chills, jerky breathing".Customer was helped by her son to get up and have a glass of water and no further treatment was provided.There was no report of death or permanent impairment associated with this event.
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