Model Number SCCS1002 |
Device Problems
Display or Visual Feedback Problem (1184); Operating System Becomes Nonfunctional (2996)
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Patient Problems
Appropriate Clinical Signs, Symptoms, Conditions Term / Code Not Available (4581); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/12/2022 |
Event Type
malfunction
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Manufacturer Narrative
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The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.The device was not returned.
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Event Description
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It was reported that the sensica device screen was unresponsive with a phantom touch.It was unknown whether the unit was cleaned or other events causing the phantom touch.The user did notice that one spot was still responsive on the top center of the screen despite the phantom touch being present.The nurse failed to turn the unit off, so they disconnected everything and let the power drain.Since then, the unit had been working fine without any issues.
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Manufacturer Narrative
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The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.The device was not returned.
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Event Description
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It was reported that the sensica device screen was unresponsive with a phantom touch.It was unknown whether the unit was cleaned or other events causing the phantom touch.The user did notice that one spot was still responsive on the top center of the screen despite the phantom touch being present.The nurse failed to turn the unit off, so they disconnected everything and let the power drain.Since then, the unit had been working fine without any issues.
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Manufacturer Narrative
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The reported issue was confirmed as design related.The root cause of the reported issue is being investigated under capa.It was unknown whether the unit was cleaned or other events causing the phantom touch.The user did notice that one spot was still responsive on the top center of the screen despite the phantom touch being present.The nurse failed to turn the unit off, so they disconnected everything and let the power drain.Since then, the unit had been working fine without any issues.All good faith attempts have been made to obtain additional information.The outcome of the repair cannot be determined at this time.In the event that information regarding the outcome of the repair and the status of the device is received.Labeling review was not required as the complaint was addressed by existing capa.Correction: a, f, h h11:section a through f - the information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.H3 other text : the device was not returned.
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Event Description
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It was reported that the sensica device screen was unresponsive with a phantom touch.It was unknown whether the unit was cleaned or other events causing the phantom touch.The user did notice that one spot was still responsive on the top center of the screen despite the phantom touch being present.The nurse failed to turn the unit off, so they disconnected everything and let the power drain.Since then, the unit had been working fine without any issues.
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Search Alerts/Recalls
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