Investigation: inspect returned samples.Analysis and findings: complaint: (b)(4).Distribution history: this complaint unit was manufactured at csi on 03/26/2015 under wo#: (b)(4) and shipped on 04/20/2015.Manufacturing record review: dhr-171743 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: not applicable.Service history record: this product was returned on 12/14/2017 on repair log: (b)(4) for leaking at the brass connector, the unit was repaired and returned to the customer.Historical complaint review: a review of the 2-year complaint history showed similar reported complaint condition.Product receipt: the complaint unit was returned on a repair.Visual evaluation: visual examination of the complaint unit revealed no physical damage.Functional evaluation: complaint unit was functionally evaluated and found to function properly.Root cause: root cause not applicable as the complaint condition was not confirmed.Corrective actions: the unit was tested per the cooper procedure and was found to be functioning correctly.The unit was returned to the customer.Cooper surgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.No further training required at this time.Was the complaint confirmed? no.
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