The device history record (dhr) was reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the reported condition.The dhr review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process.One sample was received at the manufacturing site for evaluation.The sample was visually inspected and a slight fold in the tip was observed.The reported failure was confirmed; however, the failure mode reported was not confirmed as originating at the manufacturing site.A walk through was performed at the manufacturing process area.Process and controls were found properly followed, including sub-assemblies, finished product assembly, packaging, and inspections performed to the product.In addition, quality inspections are performed before product release.This includes a visual inspection to verify correct assembly, as well a 100% visual inspection performed by production personnel during the process, in order to detect and discard any identified issues.A risk assessment was performed to determine the occurrence of the reported failure mode.The observed occurrence was in the expected range.No further action is required at this time.This complaint will be used for tracking and trending purposes.
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