A customer reported a high reading issue with the freestyle libre 2 sensor.The customer reported an unspecified high sensor reading, while experiencing symptoms of shaking, fatigue, and feeling hot.Due to this, the customer had contact with a healthcare professional, who treated customer with glucose injection.There was no report of death or permanent injury associated with this event.
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Sensor (b)(4) has been returned and investigated.The sensor plug was properly seated, and no physical damage was observed on the sensor patch.Sensor found to be in state 5 (indicating normal termination).No failure modes were observed on the sensor plug assembly upon visual inspection.Linearity test was performed, and results were within specification.Issue is not confirmed.An extended investigation has also been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre sensor and libre sensor kit were reviewed, and the dhrs showed the libre sensor and libre sensor kit passed all tests prior to release.All pertinent information available to abbott diabetes care has been submitted.
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