On 13-jan-2022, a spontaneous report from the united states was received from a consumer via telephone regarding an (b)(6) male consumer who was using thermacare heatwraps back pain therapy l-xl 2ct.Medical history included a constant cough, hypertension, high cholesterol, and the consumer was a non-smoker.The consumer had no known allergies.Concomitant products included simvastatin for high cholesterol, an unspecified hypertension medication, and vitamin d.On (b)(6) 2022, the consumer topically applied a thermacare heatwraps back pain therapy l-xl 2ct (lot number: ga0104; expiration date: 31-jul-2024) to his lower back over his underwear for an unspecified indication.After 6 hours of application, the consumer found his skin had a red mark where his underwear was not covering his skin.He noted it was a burn across his lower back waistline.It was 12 inches across and red.The consumer did not express any pain or discomfort, but the reporter noted that he typically wouldn't complain even if any was present.The reporter thought that the his underwear may have shifted while he was wearing the heat wrap which caused direct contact with his skin.The consumer did not perform and did not seek out any treatment options for the events.As of on (b)(6) 2022, the consumer's redness had diminished some.No further information was provided.
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The root cause cannot be identified.The site investigated this complaint by reviewing the device history records and manufacturing controls.The review of the device history records, batch thermal records, and production controls met the product release criteria.Consumer reports " found his skin had a red mark where his underwear was not covering his skin.He noted it was a burn across his lower back waistline".The cause of the consumer stating he had "found his skin had a red mark where his underwear was not covering his skin.He noted it was a burn across his lower back waistline" is inconclusive since review of records does not provide evidence to support defective product.The product effect may vary with each individual.Care should be taken when using the device, following all safety and use information as provided with the wrap to avoid the risks of blisters or other skin irritations.This is an adverse event for a red mark/ burn; risk calculation cannot be determined as there is no reasonable suggestion of a device malfunction.
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