Other text: this mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Physical observation found broken front cover, cracked tank cover, outdated printed circuit board (pcb) and power switch.Started with a visual inspection then filled tank with water, attached temperature check, plugged in line cord, and turned on the power switch.Customer reported issue was not duplicated.Everything operated as it should contrary to the customer complaint.The root cause of the reported issue unable to be determined.No action taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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