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Catalog Number CON-HL-90 |
Device Problem
Defective Component (2292)
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Patient Problems
Insufficient Information (4580); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/13/2022 |
Event Type
malfunction
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Event Description
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It was reported that there was a malfunctioning float switch.
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Manufacturer Narrative
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Other, other text: manufacturing device history record review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.Visual and functional testing were performed.Visual inspection found a cracked tank cover, corroded drain fitting, broken led's on printed circuit board (pcb), faded line cord and damaged front cover.Functional testing found the flow switch operated as intended.Device passed all functional testing, unable to replicate the reported issue.No problem found.The root cause of the issue could not be determined.This issue will be monitored for any increase in occurrence.If the occurrence of this issue increases significantly, additional investigative action will be taken.
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Event Description
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Additional information was received which included the event date and there was no patient involvement.
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Manufacturer Narrative
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This mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).Product sample was received for evaluation.Visual and functional testing were performed.Physical observation showed cracked tank cover, corroded drain fitting., broken light-emitting diode (led) on printed circuit board (pcb), faded line cord, and damaged front cover.Started with a visual inspection then filled tank with water, attached temperature check, plugged in line cord and turned on the power switch.The customer reported problem was not duplicated.The root cause of the reported issue was not able to be determined.Actions were taken to mitigate the reported issue: replaced pcb, drain fitting, front cover, tank cover, and line cord.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.
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Event Description
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Additional information: no patient involvement.
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Search Alerts/Recalls
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