Manufacturer narrative: the reason for this complaint was reported as reamer became blunt and preventing glenoid bone preparation to receive baseplate.The possible time in service of the main contributor component is 3 years and 9 months from manufacturer date.The healthcare professional indicated that this event occurred during surgery, near the patient.No risk or adverse event was reported by the surgeon.The surgery was completed as intended, with a three-minute delay.The instrument was inspected prior to use and was deemed acceptable for use based on its appearance.The agent was present during surgery however was unable to source a suitable replacement device.The devices were disposed of at hospital and not made available to djo surgical for examination.A review of the instrument's device history records (dhr) revealed the instrument, when released for use, met design and manufacturing requirements.There were no non-conforming material reports (ncmr) associated with the production of this instrument.Complaint database review shows three prior complaints filed against the instruments' item number that reports a similar failure.Those are 2- functional and 1 dull/worn.The root cause for this complaint cannot be determined with confidence as the instrument was not returned for investigational review.It is likely attributable to the time of service of the instruments.According to the dhrs, the reamers may have been in the field for 3-5 years which can contribute to dulling of the cutting edges.There are no indications that this instrument has a systemic design or material deficiency.Therefore, no containment of inventory is required.Event is associated with instrument usage, not a design or manufacturing issue.Rma examination: the instrument was not returned to djo, and no further evaluation can be made for this event.This customer complaint will be closed.If the device is returned later, the complaint will be updated.Additional reporting on this event will be provided as a supplemental report to this document if it becomes available.
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