MAUDE Adverse Event Report: KAZ USA, INC., A HELEN OF TROY COMPANY VICKS; FOREHEAD THERMOMETER

Model Number VNT200US

Device Problem False Negative Result (1225)

Patient Problem Fever (1858)

Event Date 01/20/2022

Event Type  malfunction  

Event Description

A consumer reported that his thermometer had allegedly given false negative readings on his granddaughter.The device allegedly gave readings that were 5.8°f lower than was later measured at a doctor's office, where a high fever was confirmed.There were no complications from this incident, and the patient is doing well now.Kaz usa, inc.Had requested that the product be returned to our company for testing.

Manufacturer Narrative

Kaz usa, inc.Has requested that the product be returned to our company for testing, but it has not yet been received.

• Brand Name: VICKS
• Type of Device: FOREHEAD THERMOMETER
• Manufacturer (Section D): KAZ USA, INC., A HELEN OF TROY COMPANY; marlborough MA 01752
• Manufacturer Contact: sonja wilkinson ; 400 donald lynch boulevard; suite 300; marlborough, MA 01752 ; 5084907236
• MDR Report Key: 13541118
• MDR Text Key: 285968072
• Report Number: 1314800-2022-00007
• Device Sequence Number: 1
• Product Code: FLL
• UDI-Device Identifier: 00328785002034
• UDI-Public: 00328785002034
• Combination Product (y/n): N
• Reporter Country Code: US
• PMA/PMN Number: K193213
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: Consumer
• Reporter Occupation: Non-Healthcare Professional
• Type of Report: Initial
• Report Date: 02/16/2022

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Date FDA Received: 02/16/2022
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Lay User/Patient
• Device Model Number: VNT200US
• Device Lot Number: 22320
• Was Device Available for Evaluation?: No
• Date Manufacturer Received: 01/24/2022
• Was Device Evaluated by Manufacturer?: Device Not Returned to Manufacturer
• Date Device Manufactured: 08/11/2020
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Initial
• Patient Sequence Number: 1
• Patient Outcome(s): Other; Required Intervention
• Patient Age: 12 MO
• Patient Sex: Female