The issue was evaluated by philips remote service engineer (rse) who confirmed the issue that the alarms cannot be turned on anymore.All of them are grayed out (light gray).The rse provided information to the customer that if the alarm should be necessary again on the cardiotocograph (ctg), to switch it on again via the configuration menu.The alarms are generated independently on both systems (delivery room monitoring system and ctg), it is possible to switch off the alarm on the ctg here as needed.Customer was advised that this behavior should be discussed with the midwives.In addition, per gfe response received, rse confirmed that there was no malfunction of the philips device and that the customer only had questions.
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