A device history record review could not be performed because the affected lot number was not provided.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.Unfortunately the sample has not yet been received for evaluation due to a customs delay while in transit.Once the sample is received, this complaint will be reopened for further investigation and the updated findings will be provided to you.Based on the current information available, we were unable to confirm the reported issue or determine the root cause, therefore a corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for tracking and trending purposes.
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One sample was received for evaluation without the original packaging.The sample was visually inspected per our procedure and the reported issue was confirmed; the hub was disassembled from the wire.Because a lot number was not provided, the device history record could not be performed.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.Based on the available information, the exact root cause could not be determined and is not expected to be related to the manufacturing process.Therefore a corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for tracking and trending purposes.
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