Despite several attempts to obtain the product, the curved iris scissor (5-306tc) was not returned; therefore, an evaluation of the device could not be performed.A definitive root cause of the malfunction reported by the customer could not be determined.The issue of device snapped may be the result of rough handling/environmental damage.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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