Tac (technical assistance center) support engineer during troubleshooting informed the customer the g400 software needs to be 2.07, if below and connected to the da vinci will get the error.Customer, however was not able to check the software at the time of troubleshooting.Tac noted that to have the software updated will need to send the unit in.If the software is 2.07 will still need to send in it is an internal error.The subject device was received and evaluated.During evaluation and testing, the customer reported error 200 reference 86 was not able to be duplicated, however, during testing, it was found that the output of pb1 100w 100% cut 5r is lower than the limit = 332 mv due to the faulty pkrf board.After using the reference test boards, the unit passed all functional test and 2 hours burn-in test.In addition, the unit is running on old version software v2.06 and needs to be upgraded to v2.07.Review of fault log showed 200 ref 86, five times: indicated rf_det stuck high failure.Rf detect flag high.Based on evaluation findings, the reported issue was not able to be duplicated however, fault log revealed the error reported.In addition, the device was found running an old version software below the sw version v2.07.This likely contributed to customer reported issue.Investigation is ongoing.This report will be supplemented accordingly following investigation completion.
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